Please give our Customer Service department a call to find out about available alternative flights.

Although we cannot help with travel documents such as visas or medical records, as these are not our scope of service, we can assist you in exploring alternative ways to get to your destination.

Please note that it is the passengers' responsibility to provide all the necessary travel documents!

In particular cases, you can request a partial refund if you are declined to board the plane. If permitted by the airline's rules, LuxScanner will offer to process such a payment request (usually deducted from the amount to be refunded).