Apply for Exchange/Refund Inquiry

Dear LuxScanner customer,

The COVID-19 pandemic continues to have a large impact on the lives of everyone across the globe, and our remote teams and operations are no exception. Currently with most of the flights being cancelled, the airlines are offering waivers to cancel or postpone trips to their passengers. This page is created to help you navigate through given policies without having to get in touch with our agents via phone.

Our team is working around the clock, yet we still had to adjust to the incredible amount of requests we are receiving, the processing time is incredibly delayed compared to the standards we are all used to. Therefore, upfront, we thank you for your understanding and patience towards it. We are doing our best to respond to each of you in a timely manner.

To submit a new request we highly encourage you to use the following form. Please note that LuxScanner fees are subject to apply. Submitting the request doesn't initiate the refund process.

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Please be advised the following is subject to change on short notice, and we will update you as promptly as possible as new information becomes available.

In case of refunds, currently, these take up to 6 months to be processed, if granted.