Our customer service team will reach you by email to inform you of the schedule and/or itinerary changes in the event of adverse weather or other force majeure circumstances.

Once notified of these changes, it is best to contact your airline and/or airport of departure directly to inquire about the latest occurrence and updates regarding your flight(s).

In some cases, passengers affected by such changes may also be offered accommodation or alternative means of transport, which are entirely the responsibility of the airline or local / airport authorities.

Our customer service team is there for you anytime you need help or have questions about any aspect of your trip. We are at your disposal 24/7.