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What is an electronic ticket (or “e-ticket”)? E-Ticket

E-ticket vs boarding pass E-Ticket

I have not received my e-ticket yet E-Ticket

When will my tickets be confirmed? Booking a Flight

How can I access my booking and itinerary information? Booking a Flight

How many passengers can appear on the same air reservation? Booking a Flight

What name format should I use for my booking? Booking a Flight

Why do I need to provide a valid email address? Booking a Flight

Why do I need to provide my phone number? Booking a Flight

Do I have to provide additional contact information? Booking a Flight

My flight was cancelled / rescheduled, I want a refund

For when schedule changes occur, and you prefer to cancel the booking, please address this issue to our Customer Care Department.

Contact our customer service team to request a full refund if:

(a) your flight has been postponed for 3 hours later, or the flight will take place 3 hours earlier than scheduled.

(b) your flight has been completely canceled.

Keep us updated on whether you would like to explore alternative variants and we will immediately start looking for the most suitable deals for your trip. We enjoy knowing our customers are happy with their purchase and are satisfied with the flight.